Terms & Conditions

Last updated: July 20, 2026

File Preparation

Submitted files must be print ready. We accept JPG and single-page PDF. File formats must have a minimum of 350 dpi resolution.

• Your digital files must include full bleed space of 0.125" on all four sides.
• Add 0.09375" on all four sides for roll labels.
• Add 0.1125" on all four sides for presentation folders.
• Add 0.1875" on all four sides for booklets, calendars, and catalogs.

Banners and signs do not require bleed. We suggest 150 dpi resolution at 100% of the final print size.

Do not include crop marks, as they will be visible on the printed product.

All color artwork and/or images must be provided in CMYK color mode. Black & white artwork and/or images must be provided in grayscale.

Template & Design Fees

Template fees may apply if adjustments are required to prepare files. As a courtesy to our loyal customers, all artwork and images will be stored on file, avoiding additional template or design fees, while in some cases lessening overall turnaround times.

Payment

• Print-only orders must be paid in full at the time the order is submitted.
• Design and print orders require a 50% deposit at the time the order is submitted, with balances paid upon approval of the design, prior to printing.
• Orders will not ship without the balance being paid in full.

Shipping

Please allow one day for receipt of labeling and billing information before counting turnaround time for shipping from UPS/FedEx. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day for City Print to relay your information and for UPS/FedEx to pick up, and the following 3 business days/non-holidays for your shipment to arrive.

Questions

For questions about these terms, contact us at info@cityprintexpress.com or (888) 868-4451, City Print, 1650 Market Street, Suite 3600, Philadelphia, PA 19103.