Privacy Policy
Last updated: July 20, 2026
City Print ("City Print," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website or use our products and services, how we use it, and the choices you have. It applies to www.cityprintexpress.com and the services we provide, including our Spark, Ignite, and managed marketing plans.
Information We Collect
- Information you give us. Your name, business name, email address, phone number, mailing/shipping address, order and design details, and any files or content you submit for printing or design.
- Payment information. Payments are processed by our third-party payment processor (Stripe). We do not store full card numbers on our servers.
- Information collected automatically. When you use our site we collect certain technical data such as IP address, browser type, device information, pages viewed, and referring pages, using cookies and similar technologies (see "Cookies and Analytics" below).
How We Use Your Information
- To provide, fulfill, and support your orders, subscriptions, and services (including print production, domain/email setup, phone line provisioning, and advertising).
- To communicate with you about your account, orders, and service updates, and to respond to your requests.
- To operate, maintain, and improve our website and services, and to measure marketing and site performance.
- To comply with legal obligations and enforce our terms.
Cookies and Analytics
We use cookies and similar technologies to run the site, remember your preferences, and understand how visitors use our pages. This includes Google Analytics (GA4) and Google Tag Manager, and, where you consent, advertising and measurement cookies used with Google Ads.
We use Google Consent Mode. Advertising cookies are set to "denied" by default until you choose to allow them. You can review and change your choices at any time using the Cookie Settings link in our website footer. You can also control cookies through your browser settings.
How We Share Information
We do not sell your personal information. We share information only as needed to run our business, including with:
- Service providers who perform functions on our behalf — for example payment processing (Stripe), customer relationship management (Zoho), business phone service (RingCentral), email and domain providers, hosting, shipping carriers, and analytics/advertising platforms (Google).
- Legal and safety reasons — when required by law, to comply with legal process, or to protect the rights, property, or safety of City Print, our customers, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets.
Data Retention
We keep your information for as long as needed to provide our services, maintain business records, and meet legal, accounting, or reporting requirements. As a courtesy, we may retain artwork and design files on file to speed up future orders; you can ask us to remove them.
Your Choices and Rights
- You can update your contact information or ask us to correct or delete your personal information by contacting us.
- You can opt out of marketing emails using the unsubscribe link in those messages.
- You can manage cookie preferences through the Cookie Settings link or your browser.
- Depending on where you live, you may have additional rights over your personal information under applicable law; contact us to exercise them.
Children's Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on this page.
Contact Us
If you have questions about this policy or your information, contact us at info@cityprintexpress.com or (888) 868-4451, City Print, 1650 Market Street, Suite 3600, Philadelphia, PA 19103.